SOUTHLAND
WIRELESS

You have the option to pay with cash, credit card or debit card or you can pay in person, online, or over the phone. For a complete overview and step-by-step instructions on how you can make a payment, visit our Re-Boost^® section.

You can change your price plan, or add/remove features from My Account.

Here are some things to keep in mind when you change price plans:

• If you’re switching from monthly plan to any other price plan, the change will occur on your next monthly payment date – this will allow you to take full advantage of the month of service that you already paid for. If you missed your last payment date and your monthly service has been interrupted, you can switch to Daily Unlimited and the change will occur immediately as long as you have enough to cover the daily recurring charge. Otherwise, your service will remain interrupted, until you add money to your account.

No. Each Boost Mobile^® phone will have its own account with its own phone number.

Some monthly customers may only have the ability to view account activity for voice calls that resulted in an additional charge to your account, such as Directory Assistance calls and International calls.

It will depend on your plan:

Monthly Plans: Your nationwide service is unlimited, so you can talk, text and browse the web all you want without worrying about how much money or how many minutes you have left in your account. But it is always a good idea to have extra money in your account each month so you can make digital purchases (e.g., ringtones, games)

Daily Unlimited: If your account balance reaches zero, but you’ve already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included in your plan, such as. international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

It will depend on your plan:

Monthly Plans: Make sure to add enough money to cover your monthly payment amount to your account by your monthly payment date to avoid service interruption. If you miss a monthly payment, you have 120 days to make your monthly payment and have your service restored; or you can switch to the Daily Unlimited plan which will allow you to continue using your phone – as long as you have money in your account to pay for the daily recurring charge.

If you go longer than 120 days without making a successful monthly payment, your account will be canceled, you’ll forfeit any remaining balance and lose your Boost phone number.

To get your monthly payment date, dial #BAL (#225) from your phone.

Monthly Plans: If you miss 2 monthly payments in a row (60 days), your account will cancel and you will lose any remaining balance and you’ll lose your Boost phone number.

Monthly Plans: Your service is unlimited, so you can talk all you want without worrying about how much money you have in your account as long as you’ve made a successful monthly payment. But it’s always a good idea to have extra money in your account each month so you can buy ringtones or games or use services.

Daily Unlimited: If your daily subscription fee has already been paid, but you’ve already paid your daily subscription fee, you will still be able to use all the services included in your plan. However, you will not be able to pay for and use additional services not included. For example, international calls. Please add extra money to your account to pay for these additional services. Once your account reaches a $0 balance, you will have 60 days to add money to your account or your account will be canceled and you will lose your personal telephone number.

As long as you still have the CDMA phone, you can reactivate it. You will be subject to a $10 reactivation fee and your previous phone number will no longer be available.

You can change your number but it is not necessary because all our plans include nationwide calling with no additional domestic traveling charges.

You should call Boost^® Customer Care at 1-866-402-73661-866-402-7366 FREE as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in, and get you up and running again. Once you report to Boost Customer Care that your phone is lost or stolen, you will have 60 days to replace your phone, otherwise your account will automatically cancel and you will lose any money you had left in your account.

There are several ways you can retrieve your account PIN. The fastest and easiest way is to launch the My Boost App right from your handset. (If you do not have the My Boost App on your handset you can easily download it right from the Google Play or App Store.

1. Open the My Boost app on your handset.
2. If you are automatically logged in, you will need to log out to access the Forgot PIN link.
3. Once logged out, you will be brought to the log in page. Click the Forgot PIN Link.
4. Enter your Boost Phone Number.
5. We will send you a text message with your PIN to your handset.

You can also have your account PIN sent to your Boost Mobile phone via a text message when using the automated phone system.

1. Dial 611 from your Boost Mobile phone.
2. Confirm that you’re calling about your Boost phone number, and you’ll then hear the automated system’s Main Menu.
3. From the Main Menu, choose “To locate a store, or Anything Else, press 5”.
4. At the next menu, choose “Forgot your PIN and want to have it sent to you, press 5”.
5. The automated phone system will send your PIN to your handset via a text message.
6. You will hear a confirmation message that says, “You will receive a free text message shortly with the account PIN that we have on file for you.”
7. Hang up.

If you cannot remember your account PIN, dial #ADD (#233) from your Boost^® phone to make a payment. You will not need your account PIN using this method. 

After logging into your online My Boost account, click the Transaction History under the payments tab to view all of your payment history.